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Delivery & Postage

How It Works

All UK orders will be dispatched via Royal Mail using First Class Standard Shipping, Tracked 24 is available for an additional cost.

 

UK 1st Class - £3.50

UK Tracked 24 - £4.50

Orders over £80.00 will be eligible for Free Shipping, using Royal Mail Tracked 24 service.

International orders will be dispatched using Royal Mail International Tracked service. 

 

International Tracked - £12.00*

*This does not include any custom charges that might occur, these must be paid by the customer.

Please note that Postage & Delivery time does not include our business turnaround time. Ready Made items will be dispatched within 1-3 working days. Made to Order items will be subject to our current turnaround time which is displayed at the top of the page.

My Bellissima Designs will not be held responsible for parcels once they have been posted. Proof of postage will always be retained and please leave up to 10 days after dispatch before contacting me regarding a missing order. If Tracked delivery is chosen, a tracking number will be provided. 

Returns & Refunds

The Small Print

We hope that you will love your item/s when you receive them, but we do understand that sometimes things don't always go to plan. If you receive your order and decide it's not right for you, please get in touch within 7 days to see if I can help you. If a solution can not be reached where you happy, I will offer you a refund for the price paid.
 

I will ask you to return the item/s at your own cost, unless faulty, where in this case I will cover postage costs. The item/s must be returned in the same condition, unused and in the original packaging.
Refunds will be processed within 24 hours of receiving the returned item/s via the original payment method. These must be returned within 30 days of receipt. 


Unfortunately, personalised items and custom orders are non-refundable unless deemed faulty or wrong.

 
Please double check your order beforehand to ensure any personalised requests are accurate and correct as I will not be able to hold any responsibility to mistakes made during the ordering process.

Refunds or returns cannot be made on sale items or gift card purchases.

International returns - Please ensure your parcel is marked as a return clearly on the customs form. This is so no import charges are due.

My ultimate wish is that all customers are happy with their purchase and that we provide wonderful customer service so please don't hesitate to get in touch if you have any queries regarding your order.

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